What are the delivery options available?
Please note that due to licensing restrictions, we are unable to fulfil any same-day deliveries for orders after 12am, daily. Here are the available delivery options at the moment:
||60-minute Cold Delivery
||3x 24s Carton
||Klang Valley and Penang
||Our delivery hours are 3pm to Midnight, Monday to Saturday, including Sunday and Public Holidays.
Can I pre-arrange or schedule in advance for ‘Express 60-minute Cold Delivery’ option?
Yes. You can schedule deliveries a day or more in advance, since we take orders 24/7.
I need my order now, can Drinkies speed up my delivery?
As of now, only express delivery option is available. As your order requires time to be processed, prepared and dispatched, we will always try our best to deliver your product as soon as we can, within the committed delivery window.
Why can’t I find my address on Drinkies?
Our delivery area coverage varies by the delivery option chosen. Please refer to our delivery area coverage breakdown for more information. We are actively looking to increase our coverage for your added convenience.
What happens in the event of Bad Weather or Delay of Delivery?
For the safety of our delivery team, Drinkies may not be able to deliver your order in the event of bad weather conditions. Your order will be fulfilled as soon as it's safe for our delivery team to do so. We strive to send out timely updates to communicate any expected delays.
Delay NOT due to bad weather circumstances
Should your order not reach you within the terms of our delivery guarantee, please contact our customer support and we will review your case. When your case has been verified by our team, your delivery fee will be waived and credited back to your account.
To get in touch with our team, please contact us at +603 7861 4343 OR email firstname.lastname@example.org. Please have your order confirmation number on hand (sent to your registered email).
How do track my order and/or Delivery status?
You can get information about an order you placed on the Drinkies through the Order Status page.
You may monitor delivery status via the tracker link sent to your email with order confirmation. We work with various logistic partners to deliver your product timely and reliably.
If you are encountering any issues with tracking your order or delivery, you can also get order status or make changes by phone at +603 7861 4343 OR email email@example.com. Please have your order confirmation number on hand (sent to your registered email).
Do you deliver to East Malaysia?
We do not cover East Malaysia at the moment, but our team is working hard to extend our coverage as soon as we can.
Do you deliver to other countries outside of Malaysia?
Due to licensing, we are not able to extend our services beyond Malaysian borders. Our products and services are limited to areas within Peninsular Malaysia only.
Are there restricted areas you do not deliver to?
We will deliver to you as long as you provide a valid residential, corporate or home address, as verified by our systems and logistics teams. However, deliveries to any of the following areas will turned down by us or our logistic partners:
To, or within the immediate vicinity of:
- Government buildings
- Military bases or buildings
- Kuala Lumpur International Airport (KLIA)
Drinkies and our logistics partners reserve the right of refusal to any addresses which may be restricted by state regulations. We do not condone drinking in public areas within Malaysia.
What happens if I am not at home during delivery?
Our logistic partners require having someone sign and receive the parcel upon delivery to your home or office. Recipient policy applies regardless of authorisation of recipient on your behalf.
Should no one be available to receive your parcel, the delivery company will be in touch to organize a second delivery.
Your product will be kept in an air-conditioned room for a maximum of two days before it’s returned to our office. Should this happen, we will personally schedule for another delivery which will incur additional charge for delivery fees.
Why do I need to present identification when receiving my order?
For security purposes, we will require the recipient to present the following at point of delivery:
- An officially recognised identification (IC, Passport, Driver’s License, etc.)
- Recipient to be of twenty-one (21) years old and above,
- Recipient to be non-Muslims
- Verification of order number / last name registered with Drinkies account
This is to verify that all recipients are non-Muslim and 21 years old and above, and to ensure your order lands up with the intended recipient.
Can I have my order delivered to a different address?
Sure, just provide the alternative address at checkout. Please note that delivery options varies by location.
If you have already checked out and would like to change the delivery address, please contact our customer support as soon as possible; we will try our best to reroute the scheduled delivery. Please note that, dependent on the time of request, we may not able to guarantee successful rerouting. Our cancellation policy applies for re delivery.
In the event where rerouting is unsuccessful, it will be considered as a new delivery. Any additional delivery cost which may be incurred will be communicated to you, and your order will be redelivered only with your approval.
Please refer to our cancellation policy for more information.
Courier service reserves the right to reject any delivery if conditions or requests are deemed unsafe.
Our engaged logistic services reserve the right to refuse dangerous requests at any location where they cannot be accepted in accordance with applicable law. We are unable to deliver products to recipients who are unable to provide official identification, not of legal alcohol drinking and buying age of twenty-one (21) years old, and is not a non-Muslim.